TERMS AND CONDITIONS

Our terms of purchase

When you order from us, you buy under our terms & conditions, and by placing an order it is deemed that you have read and accepted these.

Payment

We accept Paypal as method of payment. All prices are in EUR.

Shipping costs

We charge postage at cost; this is calculated in the shopping cart by the combined shipping weight of your products.

Acknowledgement of order

All orders receive an onscreen confirmation and, as soon as your order has gone through, you should get an order confirmation email from sales@hypnagogapress.com – please check your junk email folder and spam filter if it doesn’t arrive. You will also receive a shipping confirmation once your order has been sent (within one week).

Speed of despatch

We aim to despatch products within one week of receipt of the order.

Delivery

Orders are sent via Postnord in Sweden and overseas. These are untracked services.

As a guide, delivery to Europe takes approximately 3–5 working days, delivery to the US and Worldwide 5–7 working days. Delivery times are, however, subject to customs clearance, local services etc., which may affect estimated delivery.

We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you. Please ensure that you enter full and accurate details of the delivery address, and the postal code, of the recipient. Please double-check the address carefully when placing your order and on the order notification; if you notice an error after placing an order, email us as soon as possible with the correct details. In the event that a package is returned to us, you will be responsible for the return shipping cost as well as the redelivery cost.

Returns

If the product that you have purchased has physical faults, either in its manufacture or from damage in the shipping process, please email us to request a replacement. In the case that replacement is not possible we will refund you. If your order has been supplied incorrectly, email us and we will make good any shortage or non-delivery. We cannot consider copies returned for other reasons.